IMPORTANT INFORMATION – CONTRACTUAL VALUE AND COMMITMENTS. THIS DOCUMENT IS A CONTRACT. BUILDING OUR FORFAITS, YOU ACCEPT TO ALL THE CONDITIONS ISSUED HERE. PLEASE READ THESE CONDITIONS ATTORNEY BEFORE YOU DO YOUR BOOKING.

The term « Packages » or « Tower » or « Package » includes, in a comprehensive way, tours, stays, tailor-made options, private trips, special requests, various services, 4×4 tours, land trips, bus trips, minibuses, riad stays, superior packages, luxury packages, air transport, accommodation, itineraries, services, transport, activities, and all about our various types of packages.

1. INDICATIVE PRICES

Our prices include:

– The reduction applicable in the case of full payment by cheque or bank transfer.
– The round-trip class G (Headquarters Block) flight from Montreal to destination.
– Airport/hotel/airport transfers and airport taxes.
– Transport by minibus, bus or 4×4, depending on the packages and routes.
– Accommodation in double occupancy in standard room.
– The number of meals specified in the packages.
– Visits according to the itinerary.

Our prices do not include:

– Travel insurance.
– Optional excursions ($).
– Tips.
– Equipment required (according to certain packages).
– All personal expenses.
– Alcoholic drinks.
– Airport transfer charges in case of arrival/departure outside the group.
– Additional costs due to flight changes or cancellations or other events beyond our control.
– Unforeseen increases in fuel costs and/or airport taxes.
– Contribution to the Travel Agent Client Compensation Fund (FICAV), administered by OPC (3.50) $ per 1000 $).
– Anything not specified in the section « Our rates include ».

All prices are set for two adults in double occupancy sharing the same room. The rates are in Canadian dollars and depend on the rates of the service providers, exchange rates, fuel costs, taxes and other charges in effect at the time of posting on the website. They may be subject to changes. The prices indicated on the website may be adjusted in the event of an increase in fees, charges or charges authorized by a competent authority. Passengers recognize that the price may be changed if the price of fuel, airport taxes, port taxes or exchange rate increases, provided that the exchange rate applicable 30 days before departure has increased by more than 5% since the date of purchase. In case of an increase of less than 7%, excluding GST and QST, the passenger undertakes to pay the difference. If the increase reaches or exceeds 7%, excluding GST and QST, the passenger may choose between cancelling the full refund contract or accepting alternative services offered by the travel agent. No price changes are possible less than 45 days before departure for guaranteed weekly exclusive departures and less than 70 days before departure for exclusive departures.

2. TOURIST FORCES

Minibus packages may include passengers booking regular, riad, superior or luxury packages, with accommodation that may vary in the same group depending on the category reserved. For minibus-only guaranteed departure packages, passengers can choose to pay a surcharge not to be combined with other passengers, up to a maximum of 6 participants. This supplement is based on the number of participants, and guided tours with local guides are private, with the exception of the visit of the Hassan II Mosque in Casablanca, which is shared with a group. All other services are identical to other guaranteed minibus departure packages with the same program. All 4×4 excursions and hikes include 4 passengers plus the driver.

For 4×4 packages, the number of passengers per vehicle is 4Plus the driver. One passenger sits to the right of the driver at the front, and three passengers sit on the rear seat. The regular package (Dunes) guarantees the absence of any grouping with other passengers on board the 4×4 plus the driver during the duration of the circuit in 4×4 (days in 4×4 depending on the package). Airport/hotel/airport transfers and visits are in small groups exclusive by BONVAC.

For private 4×4 packages, the fare depends on the number of passengers on board the 4×4 plus the driver. If passengers want another 4×4 vehicle plus the driver at their destination, they must apply to our representative. Payment of the additional service must be made at the time of booking, with the duly signed authorization form for transmission and acceptance of the request, subject to availability and/or modification.

With regard to drivers for all 4×4 excursions and packages, BONVAC retains the services of English and French speaking drivers, although some drivers may have a more limited command of English. It is important to note that drivers of 4×4 are not tourist guides.

Exclusive guaranteed departures are based on the dates indicated on the site bonvac.ca, in the tab « Departure dates of packages », and are subject to availability and/or modification. A minimum of 2 passengers is required for each departure. BONVAC reserves the right to impose a minimum age limit or age to participate in all packages.

3. PERSONALIZED FORCE

Management fees, based on the work required for the personalized package, are applicable. The customer will be informed of the request for proposal process, as well as the amount of management fees required for the proposal of the custom package, which will also be communicated to the customer. These fees will be deducted from the final amount of the invoice only if BONVAC makes all reservations and benefits for the personalized package. BONVAC does not accept any reservations or services made independently. If the customer chooses to manage his/her own package, the management fee is not 100% refundable, and no credit is issued. BONVAC accepts no responsibility for the delivery of the final custom package to the customer.

A deposit of 50% of the total amount of the package is required to guarantee reservations and services. Some services may require a final payment of 100% at the time of booking. In case of non-availability of certain services after payment of the deposit or final payment, BONVAC reserves the right to replace these services with equivalents, the decision being final. If replacement with equivalents is not possible, the amount of the package will be adjusted with the client's consent.

BONVAC acts only as an advisor in the proposal and structure of the custom package. The assessment of one destination may vary from one customer to another, and BONVAC accepts no responsibility for the customer's assessment of the custom package.

For cancellations made more than 60 days prior to departure, BONVAC will re-evaluate the possibilities for land portions, with already issued airline tickets subject to airline conditions. For cancellations made within 60 days of departure, the final payment is non-refundable. If a balance is due, the customer undertakes to pay it in full at the time of cancellation.

4. ITINERARY AMENDMENT AND LAND TRANSPORT

Itineraries, visits, excursions, 4×4 rides, dromedary hikes, accommodation or other modes of transport are subject to modifications during the package due to special conditions. The driver guide, the local guide, the national guide, the local coach or the 4×4 driver may decide at any time to make changes or substitutions, their decision being final. For exclusive group departures, BONVAC reserves the right to adjust the vehicle size according to the number of passengers.

5. LOCAL COSTS AND USES

Passengers must consider and accept differences in standard of living, health, local customs, accommodation, transportation, food, living habits, religion, etc., relative to Canada. Prior to travel, it is the responsibility of the passenger to consult his or her doctor and the competent medical authorities for preventive medical measures to be taken. BONVAC assumes no responsibility in this regard.

6. ATTRIBUTION OF CHAMBERS

All types of accommodation are classified according to Moroccan standards, which may sometimes be below North American standards. The allocation of rooms is confirmed at the time of booking and can be replaced by equivalents in case of non-availability. Special requests are not guaranteed, although BONVAC sends them to hoteliers. If the passenger wishes to change from room to destination, this may be possible for a fee, subject to availability. The riads, having no stars, are typical Moroccan houses located in the old cities, offering an authentic experience.

7. HEALTH AND MEDICINAL PRODUCTS

Some medicines are not available abroad. Prior to departure, it is the responsibility of the passenger to inform the competent medical authorities of the preventive measures to be taken according to the country of destination. It is also the passenger's responsibility to become familiar with the airline's rules for transporting medical devices on board the aircraft.

8. TRAVEL INSURANCE

BONVAC strongly recommends that passengers take out cancellation, interruption or full travel insurance, or check whether their current insurance coverage covers these aspects. It is up to the passenger to know all the conditions of his insurance, whether it is through his credit cards, group insurance at work or other personal insurance, without liability for BONVAC. No cancellation insurance, interruption or full travel insurance plan is included in our packages.

9. AMENDMENT AFTER THE DEPOSIT

A passenger who has already made a deposit on a package at regular prices before the launch of a promotion cannot benefit from it. The price remains fixed at the time of booking.

10. DEPOSIT AND FINAL PAYMENT

Exclusive guaranteed departures: At the time of booking, a deposit of 500.00 $ per person is required for the package. Exceptions may be applied, resulting in changes to the amount of the deposit, such as the issuance of airline tickets, certain accommodation or other services on request which must be paid in whole or in part at the time of booking. Full payment must be made 45 days before the departure date. If the reservation is made within 45 days of the date of departure, full payment is required, excluding cancellation insurance, interruption or full travel insurance.

Exclusive group departures: At the time of booking, a deposit of 500.00 $ per person is required for the package. Exceptions may be applied, resulting in changes to the amount of the deposit, such as the issuance of airline tickets, certain accommodation or other services on request which must be paid in whole or in part at the time of booking. Full payment must be made 70 days before the date of departure. If the reservation is made within 70 days of the date of departure, full payment is required, excluding cancellation insurance, interruption or full travel insurance. For exclusive group departures, a minimum of 12 or 16 passengers is required to guarantee departure.

Deposit amounts required are in Canadian dollars per passenger and may vary depending on the land portion and other factors. The booking request will not be confirmed with the passenger until BONVAC has validated the purchase. BONVAC reserves the right to cancel a reservation without notice or appeal if the final payment is not received within the prescribed period, subject to cancellation fees. In case of cancellation of a trip by BONOVAC due to insufficient number of entries, all amounts paid by the passenger will be reimbursed without further compensation, and passengers will be informed as soon as possible.

11. METHOD OF PAYMENT AND CREDIT MAPS

In the event of payment by credit card, only Visa and Mastercard cards are accepted, and the signature of the cardholder is mandatory. In the case of telephone reservations, by allowing the use of his credit card number, the passenger undertakes to comply with the booking conditions, to sign the payment form on request, to provide the required documents, otherwise his reservation will be cancelled, for a cancellation fee. BONVAC reserves the right to cancel any reservation if the cardholder's signature does not appear on the credit card payment form and invoice. Minimum fee of 50.00 $ The passenger will be charged if he wishes to cancel the transaction and re-enter the transaction for a change of credit card other than the one originally mentioned in BONVAC, the amount already deducted at the time of booking when purchasing a BONVAC package. For other accepted payment methods such as cheques, cheques, money orders, bank drafts or bank transfers, no reservation is confirmed prior to receipt of any of these methods of payment. If the passenger has chosen the applicable discount for the package, the deposit and final payment must be paid in full in cash, by cheque or by bank transfer. If the package includes the land portion plus the addition of the flight separately (excluding our seat blocks), the rebate will apply only to the total amount of the land portion. Each travel agency selling our BONVAC packages is responsible

In the event of payment by credit card, only Visa and Mastercard cards are accepted, and the signature of the cardholder is mandatory. In the case of telephone reservations, by allowing the use of his credit card number, the passenger undertakes to comply with the booking conditions, to sign the payment form on request, to provide the required documents, otherwise his reservation will be cancelled, for a cancellation fee. BONVAC reserves the right to cancel any reservation if the cardholder's signature does not appear on the credit card payment form and invoice. Minimum fee of 50.00 $ The passenger will be charged if he wishes to cancel the transaction and re-enter the transaction for a change of credit card other than the one originally mentioned in BONVAC, the amount already deducted at the time of booking when purchasing a BONVAC package. For other accepted payment methods such as cheques, cheques, money orders, bank drafts or bank transfers, no reservation is confirmed prior to receipt of any of these methods of payment. If the passenger has chosen the applicable discount for the package, the deposit and final payment must be paid in full in cash, by cheque or by bank transfer. If the package includes the land portion plus the addition of the flight separately (excluding our seat blocks), the rebate will apply only to the total amount of the land portion. Each travel agency selling our BONVAC packages is responsible

12. COSTSB

ONVAC will charge cancellation fees in all cases of cancellation of a reservation at the request of a passenger, whatever the reason, including political unrest, terrorist acts, natural disasters, personal reasons or any other event outside our control, etc. For each passenger, the following cancellation fee will apply in case of cancellation before departure once the ticket is issued. A change of name on a plane ticket is subject to the terms and conditions of change and cancellation of the airlines.

Exclusive guaranteed departures: More than 45 days before departure date:

The 500.00 deposit $ per person is 100% non-refundable and non-transferable. Some deposit amounts may vary due to certain exceptions, such as air travel, certain accommodation, and certain benefits that must be paid in part or in full at the time of booking. In this case, the amount of the travel credit will be adjusted according to the conditions, and the passenger will not receive any additional reimbursement or compensation. From 44 days to 31 days and less before the date of your departure:

The amount of the package is 50% non-refundable and non-transferable. 30 days or less before your departure date:

The amount of the package is 100% non-refundable and non-transferable.

Departures from exclusive groups: More than 45 days before departure date:

More than 70 days before departure date: From 44 days to 31 days and less before the date of your departure:

From 69 days to 51 days and less before your departure date: 30 days or less before your departure date:

50 days or less before your departure date: If, however, the passenger wishes to participate in the trip, he or she will have to take on the simple occupancy surcharge. An exception is provided for certain accommodation which requires payment in full at the time of booking, these amounts being 100% non-refundable and no credit will be issued in case of cancellation. In all cases where a passenger wishes to change or change his or her package, he or she must send a written notice to BONVAC. BONVAC reserves the right to refuse any modification or change to the package following receipt of the written notice.

Notice of cancellation: BONVAC requires written notice of cancellation, and this notice will be effective upon receipt of the written notice. No refunds will be made by BONVAC for cancelled or unused services after the passenger has left Canada. If BONVAC has to cancel the trip due to a lack of participants or for any other reason, passengers will be notified and reimbursed by the same original payment method.

13. TRAVEL DOCUMENTS FOR CANADIANS AND NON-CANADIANS

A valid Canadian passport is mandatory. Morocco requires that the passport be valid for at least six (6) months after the date of return; the passenger is responsible for verifying this requirement. Non-Canadians must consult their respective consulates to determine their rights and obligations with respect to Morocco. The passenger must obtain, at his/her own expense before departure, all necessary travel and citizenship documents required by the competent government authorities and comply with the laws of those authorities. This includes vaccination books, required vaccines, vaccine evidence, PCR tests, medical tests, or any other document or test required by government authorities. A parent travelling alone with a minor child shall submit a document signed by the other parent authorizing the minor to travel. It is the responsibility of the passenger to verify and obtain, at his or her own expense, any documents required by government authorities. BONVAC will not make any reimbursement in case of impossibility of travelling for the passenger who has failed to meet these obligations.

14. MEDICAL INDICATIONS AND PASSENGERS WITH A CONDITIONS OF INVALIDITY

Some packages require good health and adequate fitness due to several factors. Therefore, our packages are not recommended for passengers with physical disability, physical limitation, disability or other special conditions. BONOVAC does not provide special care or assistance to these passengers. Any passenger who meets these special conditions must notify BONOVAC in writing at the time of booking, and provide a valid medical document confirming their ability to participate in the trip without assistance or assistance. No refund will be made by BONVAC in the event of a failure by the passenger who has not declared these conditions.

In order not to disrupt the smooth running of the circuit, if the above conditions are not met, the passenger may be expelled from any tourist service without prior notice. The evicted passenger shall not be entitled to any reimbursement and shall bear all expenses incurred, including transportation, subsistence and additional accommodation for his or her stay or repatriation alone. BONVAC accepts no responsibility.

15. Special meals and Allergies

It is the passenger's responsibility to notify BONVAC in writing, at the time of booking, of any request for special meals. BONVAC cannot guarantee that these requests will be honoured, although it sends them to accommodation, restaurants and suppliers. The passenger recognizes the responsibility and assumes the consequences.

16. BAGAGE LIMITATION

The passenger is responsible for complying with air transportation regulations regarding the number and weight of authorized baggage and the airline's deductibles. During the circuits, the space being restricted on buses, minibuses and 4×4, you will be limited to one suitcase and one hand luggage per passenger. BONVAC is not responsible for the loss and/or damage to the luggage and luggage of passengers, regardless of the cause.

17. AIR TRANSPORT AND TERRESTRE AND PRESelection OF HEADQUARTERS

BONOVAC may not pre-selection passenger seats (seat block: Class G) or according to the class of service or promotion. Seats are not guaranteed, and the carrier has the final decision to assign seats to passengers. BONVAC has no control or obligation with regard to schedules, air routes or type of aircraft, vehicles chosen by the carriers concerned. Passengers are responsible for informing and verifying the air carrier's schedule and the duty to report to the air carrier's check-in counter at least 3 hours prior to departure. BONVAC assumes no responsibility for any changes made by airlines. Any comments or complaints concerning air transport are the responsibility of the carrier concerned. Tickets or boarding passes are not transferable or negotiable.

18. Expulsion in case of Bad Conduct

Any passenger participating in one of our packages accepts the conditions and policies of BONVAC. If a passenger engages in behaviour that is harmful to other passengers, the driver-guide, the 4×4 driver, the guides, the local attendant or the service providers, and persists in his or her behaviour despite a formal warning, the passenger will automatically be expelled from the trip. BONVAC will not reimburse any costs, loss or damage resulting from this conduct.

19. Loss, Forgot or Theft of Personal Effects

It is the passenger's responsibility to keep an eye on his personal belongings and not forget anything in safety boxes, vehicles, at a site or anywhere else. In the event of loss, forgetfulness or theft, steps must be taken on the spot to try to recover the effect in question, including procedures related to loss, forgetfulness or theft of passports. We recommend that we consult with the Government of Canada prior to departure for information on what to do if a passport is lost, forgotten or stolen. BONVAC accepts no responsibility, and the passenger is responsible for all actions and costs related to any personal effects lost, forgotten or stolen during the trip. Unfortunately, BONVAC cannot attend these steps when you return. Any claims must be addressed to your insurance.

20. Claims

Passengers are responsible for informing BONVAC immediately in case of a problem. Abroad, the passenger should contact a BONVAC representative or supplier representative promptly to report any problems in order to find an on-site solution where possible. If the problem cannot be resolved on site or by BONVAC, the passenger must submit a written complaint within 14 days of returning from the trip. In all cases, BONVAC's liability is specifically limited to the price of the package.

21. Applicable Laws

This agreement is governed by the laws of the province of Quebec, and any legal action against the travel agent must be brought before the courts of the province of Quebec. The nullity of a clause of this Agreement shall not affect the validity of the Agreement as a whole.

BONVAC
12366 rue Lachapelle
Montreal, QC H4J 2M8
Canada
(514) 721 7799